Radway Meadow Holiday Cottage
BOOKING INFORMATION and CONDITIONS OF HIRE

Deposits – Twenty percent of the total rental is payable on booking. Payment should be made by cheque payable to "HJM Shaw".

The balance of rental is payable 6 weeks prior to arrival. Non payment at this time may be deemed to be a cancellation of the booking by the hirer.

Cancellation by You - If you wish to cancel your holiday, you should notify us in writing immediately. In the event of your cancelling, we will endeavour to re-let the property, however, you should note that you will remain liable for payment of the full amount shown, although we will give you credit for any rents received as a result of re-letting less the expenses we have incurred in doing so. We strongly recommend that you take out a cancellation insurance policy to cover this.

Cancellation by Us - We accept all bookings in good faith. In the event that we, for any reason, have to cancel your holiday, the limit of our liability will be a full refund of the amount you have paid to us.

Hirers Obligation - Under the terms of this agreement, the Hirer agrees:

      (i)             To pay for all fuel and telephone charges where levied during this hire period.

    (ii)             To pay for any damage however caused, excluding reasonable wear and tear.

   (iii)             To take good care of the property and leave it in a clean and tidy condition. If the property is left excessively dirty or untidy, a £25 cleaning surcharge will be payable within 7 days of departure and the Owner reserves the right to disqualify the Hirer from making any future booking.

  (iv)             Not to allow the property to be occupied by more than the maximum number of persons stated in the description.

    (v)             Where pets are permitted, but not declared, the Hirer will pay the appropriate pet fee and will reimburse the property owner for any unpaid pet consent fees, costs, damages and other losses incurred as a result of the pet's stay.

  (vi)             Not to allow pets to be left in the property unattended at any time.

 (vii)             Not to cause nuisance or annoyance.

(viii)             The Owner and their agents are allowed reasonable access to the property and its garden at all times and in the case of an emergency where the Owner/Agent may enter without prior notice.

Party Booking - The person named as head of the party on the booking letter will be responsible for all members of the party and will ensure that they are fully aware of and comply with these Hire Conditions. If the conditions are not complied with, the Owner/Agent can refuse right of entry and in this situation, no monies will be refunded. Bookings will not be accepted from persons under 18 years of age. Bookings are usually non-transferable and any changes to guest details must be agreed by the Owner in advance. The number of persons occupying the property must strictly never exceed the number stated in the description unless otherwise agreed by the owner in advance in writing. Persons include infants.

Complaints - All complaints must be notified to the Owner as soon as possible as we must be given chance to rectify the situation.  Failure to notify us at the earliest opportunity may hamper our investigations and delay may reduce or extinguish any claim you have. In any event, you should notify us in writing within 7 days of the end of the holiday.

Arrival and Departure.   Arrival time is after 3.00 pm on the day of arrival.  Departure time is by 10.00 am on the day of departure.

Liability - Neither the Owner or our agents will be responsible for any loss or damage to the property of the Hirer or any member of his/her party (including pets, vehicles, and contents) other than if this arises from our negligence or default or negligence of default of our employees and or agents.

A telephone is provided.  It is intended for emergency/light use only. Reverse charge, international, national, premium rate and excessive local calls will be charged for at standard BT rates at the end of the stay.

Any damage to the property must be reported. The Hirer will be liable for any damage or breakages. Accidental damage or breakages of a very minor nature will not normally be charged.

Pets are accepted on the strict condition that they are completely house trained and well behaved.

Smoking.  Please note that Radway Meadow is a No Smoking property.  The Hirer and their party are required not to smoke in the property and to limit smoking to the garden only.

In the event of the property becoming uninhabitable for the following reasons; fire, flood, electricity or gas or water supply interruption, boiler failure or acts of God, we reserve the right to offer a pro-rata refund.  The Owner cannot be held liable for compensation due to loss of enjoyment in the event of a letting being affected by any of the above occurrences.

All statements are made, and information is given in good faith, being true and correct to the best of our knowledge and belief, but the Owner accepts no liability in the event of any such statement or information being untrue or incorrect.

The Owner accepts no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicles or personal effects, howsoever caused.

The Owner reserves the right to decline accommodation and to order any unauthorised person off the premises.